Client care

Returns & refunds

Returns are available within 14 days of delivery for orders in Spain and Portugal, subject to the conditions below.

Return period

Notify us of your withdrawal within 14 days of delivery. You then have 14 days from that notification to send the perfume back.

Conditions

Perfumes must be returned unopened, unused, with the seal intact and in their original packaging. Opened or unsealed perfumes cannot be returned unless defective.

How to return

Please contact our Client Care team before sending any return. You may reach us on WhatsApp, write to contact@ambarisperfume.com or contact customer service with your order number. For returns from Spain and Portugal, the customer pays the return shipping cost.

Refunds

Once your return has been received and inspected, your refund will be issued to the original payment method. Original shipping charges are non-refundable, unless the item is faulty or we have made an error.

Non-returnable items

Opened or unsealed perfumes cannot be returned unless defective.

Damaged or incorrect items

If your order arrives damaged, defective or incorrect, please contact Client Care within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.